Cygames has opened up refund requests for the Umamusume: Pretty Derby – 7th EVENT WORLD TOUR: THE STAGE in LOS ANGELES event. Refunds for the event, which was cancelled in October due to a lack of visas, will be available to request until November 30.
In a statement, Cygames outlines the process of getting refunds:
Deadline
11:59 p.m., November 30, 2026 (PT)
If you would like to receive reimbursement or purchase concert merchandise, submit the required information by the above deadline. You will receive further instructions to submit receipts, bank account information, etc. (Requests for reimbursement submitted after the deadline might not be fulfilled.)
You will receive a separate email from AXS regarding concert ticket refunds.
Reimbursement
If you traveled:
-
- Lodging Expenses
- You will be reimbursed for actual costs incurred for up to two nights of lodging if you had ticket(s) to attend one of the two concerts, or up to three nights if you had tickets to attend both days. The maximum amount covered will be USD 320 or JPY 50,000 per person per night.
- Air Travel to Los Angeles
- You will be reimbursed for actual costs incurred for round-trip flight tickets, including fuel surcharges and airport taxes. The maximum amount covered will be USD 4,450 or JPY 700,000 per person.
- Lodging Expenses
If you cancelled bookings without traveling:
You will be reimbursed in full for any cancellation fees incurred. The above reimbursement limits for lodging and air travel expenses do not apply in this case.
Concert Merchandise
If you would like to purchase concert merchandise online, you will receive further instructions on how to do so after the information you provided is verified.
Those residing in the US or Canada may purchase merchandise from the site linked below. Merchandise will be on sale until 11:59 p.m., November 16 (PT).
Where to Submit Information
Regarding Personal Information
Cygames, Inc. will use the personal information you submit for purposes related to the reimbursement of expenses or online sale of concert merchandise.
In order to confirm your answers, some of your personal information will be shared with AXS Group LLC and its affiliated companies.
For more on the handling of your personal information, refer to the Cygames, Inc. Privacy Policy.
https://www.cygames.co.jp/en/policy/
Required Information
Paste the text below into an email and fill in the required information. For yes/no questions, delete one of the choices so that your answer remains.
1. Concert Ticket Seat Number:
Concert Date:
Section:
Row:
*If you purchased multiple tickets, list all of them.
2. I would like to be reimbursed for travel expenses or cancellation fees.
Yes/No
3. I would like to purchase concert merchandise online. (Merchandise will not be shipped to the US or Canada.)
Yes/No
4. Country/Region of Residence:
5. Email Address Used When Purchasing Tickets from AXS:
Next Steps
After your answers have been confirmed, you will receive further instructions from the Cygames LA Concert Support email address.
The purpose of this email is to confirm your intent to receive reimbursement or purchase concert merchandise. You will receive further instructions to submit receipts, bank account information, etc.
Thank you for your patience and cooperation.
Umamusume: Pretty Derby is available now for Android, iOS, and PC via Steam. Fans can also catch up with the Umamusume: Cinderella Gray anime, which is streaming on Amazon Prime Video and the It’s Anime YouTube channel in the US, Canada, Mexico, the UK, Ireland, and Australia.
