Capcom Confirms Data Breach Affecting Over 11 Million CAPCOM ID Accounts

Capcom has reported a data breach that has affected over 11 million CAPCOM ID accounts. Email data was accessed by a third party, alongside certain other records. 

In a post, Capcom clarifies what was accessed:

Capcom has not confirmed any compromise of CAPCOM ID account login passwords originally set by customers themselves. However, the company has confirmed that passwords were changed without authorization on 196 accounts. The passwords associated with these accounts have already been reset, and the company continues to investigate the scope of any impact resulting from this incident.

Going forward, Capcom will notify customers affected by this incident. Credit card information was not included among the affected information.

Capcom has subsequently completed “emergency response procedures” and opened up inquiry support lines for all regions affected. It also notes that all CAPCOM ID-related services are still available, and that “this incident does not affect players’ ability to access or play any of our games.” The inquiry support lines are as follows:

• Japan
  • Dedicated Capcom ID Data Security Incident Support Line
    Telephone (toll-free): 0120-801-271
    Hours: 10:00 a.m. to 8:00 p.m. (JST)
• North, Central and South America
  • Capcom USA Customer Support Page
    Inquiry Form
• Europe, Middle East and Africa (EMEA)
  • Capcom Europe Customer Support
    Inquiry Form
    Email: [email protected]
• Asia (excluding Japan) and Oceania
  • Capcom Europe Customer Support
    Email: [email protected]