Nintendo to no longer charge customers for Joy-Con repair according to internal memo

    VICE has posted an article about an internal memo from Nintendo, stating that Joy-Con repair will be free for customers going forward, warranties aside. Customers who paid for repair can get a refund.

    “Customers will no longer be requested to provide proof of purchase for Joy-Con repairs,” the internal customer service details say. “Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”

    Recent controversy has sparked with the Joy-Con, as many reports have come in stating that the sticks are drifting or “moving on their own”. This has been a problem for quite some time, and Chimicles Schwartz Kriner & Donaldson-Smith or CSK&D filed a Class-Action lawsuit against Nintendo for it.

    Noah Hunter
    Noah Hunter
    Noah is Final Weapon’s Editor-in-Chief. He co-founded the website in June 2019 and has been writing for it ever since. In total, he has over five years of writing experience across many publications, including IGN Entertainment. His favorite series include Xeno and Final Fantasy.

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