VICE has posted an article about an internal memo from Nintendo, stating that Joy-Con repair will be free for customers going forward, warranties aside. Customers who paid for repair can get a refund.
According to an internal memo Nintendo will no longer charge customers for Joy-Con repairs (even outside the 1 year warranty period), and those who have already paid can apparently get a refund https://t.co/sTpfOV8Id3
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orhttps://t.co/GbkUOBheZ2 pic.twitter.com/wgcxrtZRaz— Nintendeal (@Nintendeal) July 23, 2019
“Customers will no longer be requested to provide proof of purchase for Joy-Con repairs,” the internal customer service details say. “Additionally it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”
Recent controversy has sparked with the Joy-Con, as many reports have come in stating that the sticks are drifting or “moving on their own”. This has been a problem for quite some time, and Chimicles Schwartz Kriner & Donaldson-Smith or CSK&D filed a Class-Action lawsuit against Nintendo for it.
